REFUNDS & RETURNS
Last Updated: September 21, 2026
CONTAIN™ merchandise is generally produced to order through third-party print-on-demand fulfillment providers. Because products are made specifically when an order is placed, our return and refund policies differ from those of retailers that maintain traditional inventory.
Damaged, Defective or Incorrect Products
If an item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us as soon as reasonably possible.
Include:
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Your order number
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A description of the problem
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Clear photographs showing the item and the issue
We will review the information and, when appropriate, work with our fulfillment provider to arrange a replacement or refund.
Returns and Exchanges
Because most CONTAIN merchandise is produced to order, we generally cannot accept returns or exchanges solely because a customer changes their mind, orders the wrong size or color, or decides they no longer want the product.
Please review product descriptions, sizing information, colors and order details carefully before completing your purchase.
Nothing in this policy limits any return, refund or other consumer right required by applicable law.
Wrong Size or Color Ordered
If the size, color or other product option delivered matches the option selected when the order was placed, we generally cannot provide a free replacement or refund because another option would have been preferred.
If you received a size, color or product different from what you ordered, please contact us so the issue can be reviewed.
Order Changes and Cancellations
Orders may enter production soon after they are placed.
If you need to change or cancel an order, contact us as quickly as possible. We will attempt to assist when feasible, but we cannot guarantee that an order can be changed or canceled after production has begun.
Lost or Undelivered Orders
If tracking indicates a problem with delivery or an order appears to have been lost in transit, please contact us.
We will review the circumstances and work with the fulfillment provider or shipping carrier as appropriate.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing an accurate and complete shipping address.
If an order cannot be delivered because the address supplied with the order was incorrect or incomplete, additional costs associated with replacement or reshipment may be the customer's responsibility, subject to applicable law.
Refunds
When a refund is approved, it will generally be issued to the original payment method.
Processing times after a refund is issued may vary depending on the payment provider or financial institution.
Shipping charges may not be refundable except where required by law or when the refund results from an error for which CONTAIN or its fulfillment provider is responsible.
How to Report a Problem
If there is a problem with your order, contact:
Please include your order number, a description of the issue and, when applicable, photographs showing the problem.
Policy Changes
This Refunds & Returns Policy may be updated as CONTAIN's products, fulfillment arrangements or store operations change. The current version will be posted on this page.